When will I receive my order?
Normally, it takes 24 hours to handle an order, after which we proceed toshipping. Delivery times depend on the location and we list one below esteem:
Italy: 3-4 working days
Europe: 5-6 business days
Rest of the World: 10-14 business days
Will I have to pay customs duties?
A customs fee may apply to international orders. The taxes however they are not under our control and vary for each country, so consult directly the local customs office to check whether they apply duties and taxes.
My order should have arrived, but it's late. What should I do?
Before contacting us, check the following:
- check your shipping confirmation email for any errors in the address of delivery;
- inquire at the local post office;
- ask your neighbors if the courier has left the package with one of them.
If the address was correct and the courier did not leave the package at a post office or to a neighbor, write to us at firstname.lastname@example.org indicating the order data
How can I track my parcel?
You will receive a tracking link for your package when your order is shipped. If you have questions about this topic or shipping, write us at email@example.com
I received a defective/damaged CD, what should I do?
We are very sorry if the product you have ordered has arrived damaged. To help us solve the problem quickly, write us at firstname.lastname@example.org within 5 working days with product photos, order data and any other details it can be useful. We will reply as soon as possible to find a solution!
Our return policies
We do not offer returns or exchanges, but if there is anything wrong with your order please let us know by contacting us at email@example.com.